Last Updated: 12/16/23
Company Name: VALLE SERVICES LLC
Website:
Email:
1. Acceptance of Terms
By accessing or using our website, software, or communication tools (the “Services”), you agree to be bound by these Terms of Service (“Terms”).
If you do not agree, you may not use our Services.
These Terms apply to all users, including businesses, resellers, and their customers.
2. Description of Services
Essiens Consultant L.L.C. provides software and communication tools for business management, customer engagement, and marketing automation.
Our Services may include but are not limited to:
Customer Relationship Management (CRM) tools
Text messaging, email, and voice communication
Integrations with third-party services such as Twilio and Stripe
3. Eligibility
You must be at least 18 years old and legally able to enter into contracts to use our Services.
4. User Accounts
You are responsible for maintaining the confidentiality of your login credentials.
You agree to:
Provide accurate and current information
Use your account only for lawful business purposes
Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Acceptable Use Policy
You agree not to use the Services for:
Sending spam, deceptive, or unlawful messages
Violating TCPA, CAN-SPAM, or carrier guidelines
Collecting or storing personal data without consent
Harassing, defaming, or impersonating others
All SMS and calls must comply with carrier-approved consent requirements.
Violations may result in account suspension and reporting to carriers.
6. Communication Consent
By providing your phone number or email through our Services, you consent to receive communications (SMS, calls, or emails) related to your account or business operations.
Recipients may opt out by replying “STOP” to SMS messages or unsubscribing via email links.
Message frequency varies. Message and data rates may apply.
You are responsible for ensuring your own contacts have provided appropriate consent before messaging them.
7. Payment and Billing
If you purchase paid Services:
Fees are due according to your selected plan
Payments are non-refundable except where required by law
Failure to pay may result in suspension or termination
All prices are listed in USD and may change with 30 days’ notice.
8. Intellectual Property
All content, software, and trademarks within our Services are owned by or licensed to Essiens Consultant L.L.C.
You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your internal business use.
9. Termination
We may suspend or terminate your access if:
You violate these Terms
Your use poses a risk to our platform or carriers
You fail to pay subscription fees
Upon termination, your right to use the Services immediately ends.
10. Limitation of Liability
To the maximum extent permitted by law:
Essiens Consultant L.L.C. shall not be liable for indirect, incidental, or consequential damages.
Our total liability will not exceed the fees paid to us in the past 3 months.
11. Disclaimer of Warranties
The Services are provided “as is” and “as available.”
We make no guarantees regarding uptime, delivery, or performance of third-party integrations (including Twilio or carriers).
12. Arbitration and Governing Law
These Terms shall be governed by the laws of the State of Delaware, United States.
Any disputes shall be resolved through binding arbitration in Delaware under the rules of the American Arbitration Association.
You waive your right to participate in class-action lawsuits or class-wide arbitration.
13. Modifications
We may update these Terms at any time. Updates take effect upon posting to our website.
By continuing to use the Services, you accept the revised Terms.
14. Contact Information
If you have questions about these Terms, contact us at:
VALLE SERVICES LLC
5901 N CICERO AVE STE 309, CHICAGO IL 60646
15. Entire Agreement
These Terms, along with our Privacy Policy, constitute the full agreement between you and VALLE SERVICES LLC